07/27/2026
‼️‼️I would like to address a recent issue and clarify a few changes being made at WSP moving forward.
Over the weekend, I experienced a technical issue with my ordering forms. As soon as I became aware of it, I corrected the problem and implemented additional safeguards to help ensure it does not happen again. My order forms have also been updated with revised wording and policies.
Since the day I started WSP, I have built my business on honesty and integrity. If I make a mistake, I own it, I fix it, and I make it right. That commitment to my clients will never change.
What will change are the expectations regarding communication.
While I am committed to providing excellent customer service, I do not monitor my phone, email, or social media around the clock. I have a family, personal responsibilities, and time away from my business that I value. I respond to every message, email, and inquiry as promptly as possible, but I will do so according to my schedule—not in response to repeated messages, comments, or tags.
Sending multiple emails, messages, or tagging me repeatedly will not result in a faster response.
Let me also be clear about something else. I welcome respectful communication and understand that questions or concerns may arise. However, I will not tolerate bullying, harassment, or disrespect toward myself or my business. Constructive conversations are always welcome. Personal attacks are not.
Many of you have become accustomed to receiving your galleries incredibly quickly because, after every event—regardless of how late I get home—I begin uploading and processing your photos. This has always been a courtesy because I know how excited families are to see their images. While I strive to continue providing that level of service, it should never be considered an entitlement.
To the many families who have supported WSP over the years, thank you. Your kindness, loyalty, and trust have allowed this business to grow, and I truly appreciate every one of you. It has been a privilege to capture your children's milestones and watch them grow through my lens.
As WSP continues to grow, these updated policies and expectations are intended to protect both my clients and my business while ensuring that everyone is treated with the same level of professionalism and respect.
Thank you for your understanding and continued support.
Wendy
WSP by Wendy & Arabella
