06/07/2026
I've been so busy since Denman horse Trials - Australia that I haven't had time to make a proper post but the photos have been up for a few days now and the orders are rolling in and out so I thought I'd make a quick post!
Firstly, thank you so much to Ash, Gordon and the Denman committee for having us along, it was great to be back and we hope we did your memories justice!
Secondly- massive apologies to any dressage or XC bookings I missed, Jotform had a bit of a moment and didn't pass all the bookings on to my end, something I didn't realise until after the event when manually looking into the booking emails after a few names that hadn't popped up in the bookings followed up with me about them 😩
There are a few new customers in the order list as well as a few old friends so I thought I'd pop a few FAQ's here since we have updated the way we do things since the last time some of you were with us 🩵
First let me just say- yep, I'm sorry, the wait isn't over once the photos are up🫣. I like to say you pay in part for our photos with patience- to keep our prices as low as we can, I also have a full time job and another casual job alongside the photos. I do orders when I can around those and small amounts of sleep so we operate on a 3 business day turn around so that the photos don't interfere with my other work too much, combine that with the fact that I'm super fussy and it takes me a long time to edit photos and you do get a little bit of a wait.
So don't panic if you've had a day or so with no downloads email- if you received a confirmation email from your order, the photos will be with you within our delivery window (hopefully sooner rather than later but it does depend on what the week looks like for me as to how long it takes). With that said, it did take me longer to get the photos up from Denman than it should have because of the week I had following the event, and I do apologise for that!
If you don't receive an order confirmation, that is an issue and you need to contact me so that I can make sure your order has come through and that there wasn't a typo with your email when you made your order- instagram and the website contact form are the best ways to contact us!
Reels- Denman photos do take priority over the reels so I am just working my way through the list of pre-booked reel clients that have contacted me and doing a few of those after every bulk set of orders I get out.
Due to the high volume of emails and messages received after an event, you will only receive a response if there is an issue with your reel, you were missed or if there is further action needed- if you don’t receive a response it is simply a case of waiting until I have reached you in the queue and uploaded your reel preview into the gallery.
Something new- we do have a mailing list now that you can opt into when signing into the gallery or via the pop up when viewing the gallery. You don't have to opt in but if you do, you'll be the first to get our upcoming events, offers and information and to get the booking links before they go live on social media for dressage pics etc.
If you're looking for where you can find the Denman pics- head to https://www.brittgrovenorphotography.com/event-galleries-1/ and look for the Denman gallery.
If you're looking at your inbox for your order to arrive, I'll get back to that now!