08/24/2026
Deposits, Cancellations & No-Shows
A Friendly Reminder 🤎
I honestly did not think I would be making this post once again, but here we are.
I apologize for any frustration or inconvenience this may bring, but after repeatedly trying to work with clients, make exceptions, and still uphold the policies I have in place, I feel the need to make this very clear moving forward.
My policies are not put in place to be difficult, and they are not personal. They are there to protect my time, my business, and the appointment times I reserve specifically for each client.
I have always tried to be understanding when life happens, but I also have to value my own time, work, and business by consistently enforcing the policies that are clearly communicated before a booking is ever made.
DEPOSITS & CANCELLATIONS
As stated on my website, during the inquiry/booking process, and in the messages provided before booking, ALL DEPOSITS ARE NON-REFUNDABLE.
Your deposit reserves your specific date and time on my calendar. Once that time is booked for you, I am no longer offering that appointment to someone else.
It does not matter whether you cancel:
• 1 day after booking
• 1 week after booking
• 1 month after booking
• Or the day before your session
The policy remains the same for every client, every session, and every booking.
The only circumstances in which I would personally refund a deposit are if I have to cancel due to circumstances on my end, such as a seizure flare-up, illness, or unsafe weather conditions.
Even then, my first option is always to reschedule your session and honor your deposit toward the new date.
I have also offered clients the option to transfer their deposit toward a future session at any time when they need to cancel. That is me choosing to be flexible and accommodating — it does not change the original non-refundable deposit policy.
NO-SHOWS & LACK OF COMMUNICATION
I completely understand that emergencies happen and things come up. What I cannot accommodate is repeatedly reserving appointment times and then not showing up, not communicating, or consistently cancelling and rescheduling.
When you reserve an appointment, that time is specifically set aside for you. If you do not show and do not communicate, I cannot fill that spot at the last minute.
After a second no-call/no-show, you will receive a message letting you know that I will no longer be accepting future bookings from you due to repeated scheduling issues and lack of communication.
I am a small business owner, and my time is just as valuable as anyone else’s.
Photography is so much more than simply showing up with a camera. There is time spent communicating, planning, preparing, photographing, editing, delivering galleries, managing my calendar, and everything else that goes into running a business.
PLEASE READ BEFORE BOOKING
My policies are not personal. They are there to protect my business, my time, and the clients who respect their appointments.
When you book with me, you are agreeing to these policies. I make every effort to make them clear before you submit your deposit so there are no surprises afterward.
I am always happy to answer questions before booking. If you are unsure about a policy, please ask beforehand.
However, once a booking has been made and the policies have been acknowledged, I cannot make exceptions simply because someone later decides they no longer agree with the policy.
A policy cannot be optional depending on the situation.
I apologize again for any frustration this may bring, but moving forward I will be more firm and consistent with the policies I already have in place.
Thank you to everyone who supports my business, respects my time, communicates when things come up, and understands that this is my business and my livelihood. 🤎
