09/18/2026
Yesterday I taught βThe Revenue Leak Nobody Talks About,β and this was one of the biggest takeaways:
More leads wonβt fix a leaky bucket.
You can keep pouring new customers into the top of your businessβ¦
But if theyβre quietly disappearing after the sale, growth gets a whole lot harder.
Customer acquisition brings people in.
Retention helps you keep the value you worked so hard to create.
This is exactly the kind of conversation I want to keep bringing to service-based business owners.
Recover. Protect. Expand.