04/03/2024
It's been a week since my rep called to tell us the news that one of our main suppliers was shutting its doors. Here's my list of what made Condé Systems, Inc. special and why I will miss them.
Dedicated sales rep - Stefan has been our rep since 2005. She knows our business and our family, and more than once she saved us with her dedication and going beyond for us. A dedicated rep is a rarity in the supplies business.
Unique products - I don't think I realized this until now. The dog tags, the ProSpray, the SubliLinen products, the ColorLyte acrylic line. They were on the forefront of developing new products for sublimation.
An engineer as founder - This gave the entire company a different slant from others. David Gross was thorough, exact, and I knew I could trust the company and technology because of his background.
Communication and training - From YouTube videos, CondeTV, and NBM Graphics Pro articles, their commitment to excellence, training, and developing our businesses was outstanding.
Black Friday and Anniversary Boxes - I recently combined and studied what I actually had received from them since 2016. What a treasure trove of new products to try. I will miss them.
Recycling of Sawgrass cartridges - This surely is something Sawgrass itself sponsored, but no one else in the industry seems to do this. The $5 per spent cartridge in credit, whether the physical cartridge was reused or just the chip, will be missed.
I could go on and on. I think you don't realize how key a company is to you until it goes away. This happened with another major supplier in 2021 for us. Being in our own 25th year in business, it makes me think again about succession planning, and the adage, "You owe it to your customers to stay in business." It's not always possible, and my own father shuttered his business back in the day, but maybe I will work harder to figure out our own path forward.
Thank you, David, Stefan, her backup Claudia, Merlin, Andy, and everyone at Condé.
Darrel Scheperle Margaret Klug Scheperle