08/17/2026
ugh, another not so fun post y’all 😩
I recently received a negative review from someone I genuinely do not recognize and have absolutely no record of ever communicating or working with. I went through my messages and client records to make sure I wasn’t missing something, and I cannot find any booking, conversation, invoice, or interaction with this person.
What makes this situation even more confusing is that I tried to reach out and figure out what happened, but I’m unable to contact this person through Messenger. I would genuinely love the opportunity to understand where this review is coming from, especially since I have no record of ever communicating or working with them.
I am ALWAYS open to honest feedback from people I have actually worked with. Not every experience is going to be perfect, and if something went wrong, I genuinely want to know so I can listen, learn, and make things right when possible.
I’m not perfect, and I know that. I’m human, and mistakes can happen. I’m always willing to take accountability when I’ve made a mistake and listen when someone has a genuine concern. I never expect every client to have a perfect experience, but I do believe in giving people the opportunity to communicate with me so I can understand what happened and, when possible, make it right.
I want to be transparent because reviews are incredibly important to a small business. If I have never spoken to you, booked with you, photographed you, or provided you with a service, I’m not really sure how an accurate review of my business can be given.
If we HAVE worked together, please feel free to leave me an honest review! Whether you had an amazing experience or there are things you think I could improve on, your feedback genuinely helps me and helps future clients know what to expect when booking with me.
And if this review was somehow meant for another business, I truly hope it can be corrected or removed.
I love what I do and I put so much time, effort, and heart into this business. I’m not expecting every single person to love everything I do, but I do believe reviews should come from genuine experiences!
xoxo
mak 🫶🏾