09/12/2026
Aloha to all of my clients,
I’m asking for a little patience and grace right now as my family and I recover from Hurricane Lowell.
We still do not have power at home, which means I cannot reliably access my client management systems, Square account, email, galleries, or the other tools I normally use to run my business and communicate with you.
I know many of you are waiting to hear from me regarding rescheduling, future dates, sessions, and other requests. I will get back to each of you. Please give me approximately one week to get back on my feet at home, work through my emails, assess my schedule, and communicate with everyone individually about the next steps.
I am one person, a small-business owner, and a mom trying to take care of my family and home while also doing everything I can to take care of my clients.
I also need to ask, from the heart: please communicate with me directly before filing a payment dispute or chargeback. Having a dispute filed through Square on the day of the hurricane, while I had no power and very limited ability to access my business systems, made an already incredibly difficult situation even harder.
Please give me the opportunity and reasonable time to respond to you and work through your situation personally. I am not ignoring anyone, disappearing, or walking away from my responsibilities. I simply need time and access to the systems required to properly help you.
Please have a little heart and patience with me right now. I promise I am working through this as quickly as circumstances allow.
Thank you to everyone who has shown my family kindness, patience, and understanding. It truly means more than you know.
Warmest Aloha,
Ashley
Ashley Valera Photography