09/05/2025
I fired my doctors office today — and you might need to fire yours too.
Hey friends — from someone who has seen a lot of doctors over the last 20 years… I have to share this after a terrible experience this morning.
🚨 You are NOT stuck with a bad doctor or doctors office. 🚨
Advocate for yourself.
Your health. Your choice.
I rarely write reviews, but I feel compelled to share this so others can avoid the frustration and disappointment I’ve experienced. If you’re looking for pain management care — especially for something serious and ongoing — please take this to heart and find another office. Orthopaedic Institute of Ohio is NOT the answer.
If you love OIO and have had great experiences, I’m truly happy for you… but my past several months with their Pain Management Department have been nothing short of awful. I kept giving them the benefit of the doubt and have allowed them time to make it right, but after today’s escapade, I just can’t stay quiet anymore — and I want to share so anyone else considering them doesn’t have to go through what I just did.
From the start, communication was a nightmare. They do not have anyone answering phones to make appointments — you’re forced to leave multiple messages and even escalate to supervisors just to get a call back. The office appears severely understaffed, and their intra/inter-office communication is almost nonexistent.
I had an injection scheduled, this morning, planned a month in advance for chronic headaches. This was one of a series of injections for headaches & spinal issues I am dealing with, making timely scheduling critical — yet coordinating these has been an absolute nightmare when no one answers the phone, calls back, or checks your charts.
I arrived this morning to find my appointment cancelled — with no call, no email, no notification. When I asked for an explanation, they were ready to send me out the door with nothing. I had to insist on speaking to someone. After insisting I would wait, eventually three different staff members gave me three different — and completely contradictory — reasons for the cancellation.
One of the nurses came out and after discussing, said the doctor would fit me in, so I waited in the waiting room for another 15 minutes. When I was called back a different nurse who appeared to be a supervisor pulled me aside to tell me in an incredibly demeaning manner that they had rescheduled my appointment to the end of the month to coincide with another treatment — as if that was no big deal. How do you go from “we’ll fit you in today” to “you’ll get your shot at the end of the month” in just 15 minutes? Lack of intra-office communication - that is how.
That pushed me past my breaking point. Between the constant headaches, having to demand to see someone just to get an explanation for the cancellation, hearing three different excuses for the cancellation (none of which actually made sense), being told I’d still get my shot — only to have them backtrack and say, “just kidding, it’ll be at the end of the month… do you want an appointment card for that?” — no, I absolutely do not want a card for that. I walked out the door knowing I will never, ever be back.
It seems they’ve forgotten why they are in business. And honestly, I could go on and on about the lack of professionalism and actual listening needed for a full, cohesive treatment plan - I am not sure they are capable of putting together a cohesive treatment plan.
— but that would be another book entirely. I'll spare you.
Over the past several months, I’ve noticed:
- Contradictory treatment plans and explanations from different staff members.
-Failure to review charts or consider patient history before making decisions/treatment plans/appointments.
-Rude interactions - including being spoken to as if their missed callbacks or lack of cancellation notices were somehow my fault
-Demeaning communication — why are you talking down to me, I am your patient and have been nothing but respectful in my interactions with you.
-Disorganized scheduling - with no clear or consistent process
-Staff lacking knowledge or training needed to answer basic patient questions.
I’ve seen many neurosurgeons, orthopedic surgeons, general practitioners, and pain clinics after brain surgery and over the years and this is BY FAR the worst for scheduling, communication, professionalism, and patient care.
Take it, leave it, do with it whatever you want — just don’t say I didn’t warn you.
At the end of the day, it’s so important to be your own advocate. Do what is right for you. Remember — the doctor isn’t hiring you, you are hiring the right doctor and practice for your health, your care, and your life. You deserve a team that listens, communicates, and treats you with respect.
