10/30/2026
I spent $3 on Amazon to have a stainless-steel kitchen sink strainer delivered as a gift to Toyota's Vice President of Quality today.
There's a story behind that.
I'm replacing the brakes on my Toyota Tundra myself. My most recent repair-shop brake replacement resulted in warped rotors, so I'm taking my weekend time to do it correctly.
With the brakes apart, I discovered that the dust shields and parking-brake backing plates were badly rusted. They're cheap pieces of sheet metal and this is common, but replacing the backing plates requires major disassembly of the rear axles and hubs.
Toyota's engineers certainly knew what water and road salt do to cheap sheet metal. Yet they chose it for inexpensive components that are extraordinarily expensive to replace.
Low grade stainless steel would have made those components last, for the price of a pot of coffee for their "valued customers" in their service department waiting area. Toyota wouldn't even have needed to absorb the additional cost. They could simply have added the price of a sandwich to the truck's purchase price. I would gladly have paid it.
Instead, a tiny manufacturing saving becomes an enormous expense for the people who trusted Toyota enough to buy its product. For many owners, that's a repair bill amounting to a paycheck or two.
So I ordered a stainless-steel kitchen sink strainer and had it shipped to Toyota's quality executive, with a note pointing out that even manufacturers of cheap kitchen hardware spend a little extra on corrosion-resistant materials rather than leave their customers paying for the consequences.
Total cost, including tax: $3.20.