20/07/2023
We would like to issue clarifications to provide a more comprehensive picture of the events that transpired on July 12, 2023 at our Iligan branch.
A group of young ladies visited the branch to place rush orders for ID photos. At that time, they were informed that the rush orders could not be immediately accommodated. This was due to the fact that there were already a significant number of orders waiting to be processed. As much as we would like to accommodate requests, we cannot always do so.
As with most companies, we employ a First-In, First-Out Policy. This ensures that we have a system in place and customers will be served fairly. There was no discrimination involved when the staff initially informed these ladies that their rush requests could not be granted.
We acknowledge that there were areas that our employees could’ve handled better. There was clearly a misunderstanding but we would like to assure everyone that no preferential treatment was involved nor was there any discrimination toward the young ladies. Discrimination is a serious matter and we will never condone such in any of our establishments.
On a final note, we would like to share that we were able to serve these ladies. They pushed through with their orders and were able to claim their printed photos that afternoon.
We urge against the rush to judgement based on assumptions and incomplete information. We hope this puts the matter to rest.
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