12/02/2024
I would like to begin by offering my sincerest apologies for the lack of communication and in the way I have conducted my business services over the past few months. I understand the gravity of my actions and I deeply regret the impact, the hurt, inconvenience and stress I have caused from being absent from my customers and I take full responsibility.
My apology not only extends to my customers, but to my family, friends and Team Members who have been negatively affected by the mistakes I have made recently.
It has never been my intention to cause upset, ignore, or deceive my couples and I have prided myself on trying the provide the best service possible, I feel embarrassment and shame for not reaching what has been expected of me which is to provide my couples with the best experience full of memories and joy from the services that I provide, but instead caused heartache and uncertainty.
The last 10 months have been a challenging period for me which has directly impacted my personal life on all levels. This has caused a knock-on effect on my business. Because of this, I created a situation that I simply could not handle mentally. Upon reflection, I acknowledge all I needed to do was communicate with my couples and ask for help and understanding.
I know this is request is severely overdue, but I am committed to resolving this situation with all my couples. I know there is a long way to go regarding building trust and reassurance that my couples will receive final products and I am currently putting together a schedule and timeline of work to be completed along with the requests provided to my intermediary by some of my couples.
Once again, I am truly sorry for the heartache and uncertainty I have created for you all and I want nothing more than to repair the damage caused. Thank you for your understanding, and I assure you that I am taking the steps needed to rectify this situation I have put you all in.
Kind Regards
Daley Wilson
