26/05/2026
𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐂𝐂𝐓𝐕 𝐀𝐩𝐩 𝐔𝐩𝐝𝐚𝐭𝐞
We have become aware that the 𝐕𝐒𝐒 𝐦𝐨𝐛𝐢𝐥𝐞 𝐚𝐩𝐩, used by some CCTV/NVR systems for remote viewing, has now been discontinued and is no longer supported by the manufacturer.
𝐓𝐡𝐢𝐬 𝐨𝐧𝐥𝐲 𝐚𝐟𝐟𝐞𝐜𝐭𝐬 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐮𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐕𝐒𝐒 𝐦𝐨𝐛𝐢𝐥𝐞 𝐚𝐩𝐩.
Customers using 𝐇𝐢𝐤-𝐂𝐨𝐧𝐧𝐞𝐜𝐭 are 𝐧𝐨𝐭 𝐚𝐟𝐟𝐞𝐜𝐭𝐞𝐝.
Unfortunately, this has happened without prior notice to us or to the wider installer community. We have spoken with other installers and it is clear that advance warning was not given.
To reassure affected customers, 𝐲𝐨𝐮𝐫 𝐂𝐂𝐓𝐕 𝐬𝐲𝐬𝐭𝐞𝐦 𝐰𝐢𝐥𝐥 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐞 𝐫𝐞𝐜𝐨𝐫𝐝𝐢𝐧𝐠 𝐥𝐨𝐜𝐚𝐥𝐥𝐲 𝐭𝐨 𝐭𝐡𝐞 𝐍𝐕𝐑 𝐚𝐧𝐝 𝐜𝐚𝐧 𝐬𝐭𝐢𝐥𝐥 𝐛𝐞 𝐯𝐢𝐞𝐰𝐞𝐝 𝐥𝐨𝐜𝐚𝐥𝐥𝐲.
The issue relates specifically to the 𝐕𝐒𝐒 𝐦𝐨𝐛𝐢𝐥𝐞 𝐚𝐩𝐩 and 𝐫𝐞𝐦𝐨𝐭𝐞 𝐯𝐢𝐞𝐰𝐢𝐧𝐠 𝐚𝐜𝐜𝐞𝐬𝐬, not the local recording or local viewing function of the system.
We understand how frustrating this is, especially for customers who rely on being able to view their CCTV remotely.
We are 𝐚𝐜𝐭𝐢𝐯𝐞𝐥𝐲 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐨𝐧 𝐚 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 and are reviewing the available options, which may include alternative access methods, software changes, firmware updates, or replacement equipment options where required.
If you currently use the 𝐕𝐒𝐒 𝐚𝐩𝐩 and are having problems accessing your CCTV remotely, please contact us so we can log your details and keep you updated.
We apologise for the inconvenience caused and will provide further updates as soon as we have a reliable route forward.
