19/02/2026
Casual Customer Care Team Member
Join Our Customer Care Team!
We have an exciting opportunity for a casual team member to join our Customer Care Team as part of an exciting new phase for our business.
We’re seeking a motivated, reliable individual who takes pride in delivering exceptional service and support to our customers. This role is ideal for someone who enjoys problem-solving, communicating clearly, and being part of a team that supports the production of high-quality books and printed products for our expanding base of global and local clients.
If you’re customer-focused, detail-oriented, and ready to be part of a growing business, we’d love to hear from you.
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📍Location: Eastmon Business Centre, Bourke St, Glen Innes
🕒Employment Type: Casual (Monday–Friday, with potential weekend work in peak season)
💰Pay & Benefits:
• Starting Adult Pay: $32.31 per hour
• Additional Benefits: Opportunities for advancement for the right candidate
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🔧Key Responsibilities:
Respond to customer enquiries via phone and email in a professional and timely manner
Provide accurate information regarding products, orders, delivery timeframes, and services
Investigate and resolve customer issues or complaints with a solution-focused approach
Liaise with Production, Dispatch, and Sales teams to provide feedback on issues
Maintain accurate customer records and documentation in internal systems
Assist with after-sales support, including reprints, credits, or quality concerns
Identify opportunities to improve customer experience and internal processes
Uphold brand standards and ensure every customer interaction reflects Photo Create’s commitment to quality
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✅What We’re Looking For:
reliable and punctual, with a positive attitude
comfortable using computers and switching between multiple systems
quick to learn new processes and information
able to juggle multiple tasks and handle a high volume of customer enquiries
confident and friendly on the phone, with clear communication skills
able to handle complaints calmly and professionally, even in challenging situations
resilient and able to manage difficult or emotional customers
good attention to detail and accuracy
able to work well under pressure and meet SLAs and deadlines
strong problem-solving skills and the confidence to make decisions
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🎯Ready to Get Started?
We’re ready to train the right person. If you're reliable, hands-on, and want to be part of something growing — this is your chance.
👉Apply now by filling out this form:
