22/02/2026
We know waiting is the worst part.
Actually, if you shoot film, you already know waiting. The anticipation of dropping off a roll and wondering how your shots turned out — it's part of the charm, and also quietly maddening. We get it.
But waiting to hear back about where your film is or how much a process costs — that's a different kind of waiting. Less romantic, more frustrating.
Honestly, we're not the fastest at replying to messages. Everyone at the lab holds a day job on top of their work here, and as much as we try, incoming enquiries sometimes slip through the cracks longer than they should. That's on us.
So we built a Messenger bot to help. It can answer questions about our services, pricing, location, and — most importantly — check the status of your job, anytime. To use it, just send us a message on Facebook as you normally would — the bot will step in and help you straight away.
It's still in beta, so expect the occasional rough edge. If you run into a conversation that went sideways, or a moment where you thought "the bot really should have said something better" — please send us a screenshot at [email protected]. That will help us to make the next guy less disappointed with the reply 😅
Thank you for your support and patience with us all these while! 🙏
