CustomerCare.org

CustomerCare.org CustomerCare.org is an independent website designed to help users resolve complaints resulting from defective goods, poor service and other problems.

CustomerCare.org is an independent website designed to help users resolve complaints resulting from defective goods, poor service, mistakes and other problems experienced in dealing with businesses and organisations. The intuitive process helps a user make an effective complaint. The complaint is then delivered to a director for action bypassing call centres, powerless employees and other staff wh

o follow restrictive rules and are often unable to make helpful decisions. CustomerCare takes it to the top. If there is no response from a director, CustomerCare escalates the issue and takes it up with the CEO of the business or organisation using an advanced tracking system to constantly monitor the issue and ensure that it can never be lost or forgotten. CustomerCare remains impartial at all times. It strives to provide active engagement between the user and company, establishing a meaningful dialogue and getting the problem resolved quickly. The site includes prompts to assist the user in providing clear information, organising the complaint in a logical format, and allowing the user to upload supporting documents such as receipts, invoices, letters, photos and videos. CustomerCare keeps and maintains a huge database of high-level contacts so that the issue gets in front of a Director who is likely to do something about it. Directors usually have an interest in the business and are responsible for the smooth running and effectiveness of it: they are stakeholders in the company. Instead of going the usual customer support routes of call centres, long waiting queues and conversing with uninformed customer service representatives, Directors will give your complaint the attention and care it deserves.

04/10/2015

"Customer service is the new marketing." - Derek Sivers, Founder CD Baby

04/10/2015

"A man without a smiling face must not open a shop." - Old Chinese Proverb

http://t.co/bbN43re9nD is one of the best ways to get your complaint heard.
04/10/2015

http://t.co/bbN43re9nD is one of the best ways to get your complaint heard.

"Suddenly both my phone lines got cut. I called the phone company through the usual routes and they admitted the mistake but could do nothing. I submitted my complaint through CustomerCare.org and was soon contacted by the executive office. The problem was sorted within two days."

03/10/2015

"Ask your customers to be part of the solution, and don't view them as part of the problem." Alan Weiss, Author "Million Dollar Consulting"

02/10/2015

"To keep a customer demands as much skill as to win one." - American Proverb

Best Practices for Client Loyalty: http://t.co/rwzC8KAe6q
02/10/2015

Best Practices for Client Loyalty: http://t.co/rwzC8KAe6q

Bruce Temkin, founder of Temkin Group, a customer experience research, consulting, and training firm, on best practices for client experience and creating loyalty.

5 Reasons Great Employee Experience Leads to Great Customer Experience: https://t.co/x1XaasAbUu
01/10/2015

5 Reasons Great Employee Experience Leads to Great Customer Experience: https://t.co/x1XaasAbUu

Employees are the backbone of any company. It’s them who help foster, and build relations with the customer. Treating your employees right will not just boost their well-being and happiness, it’l…

Customer Words Make Brands: http://t.co/peZnEtFzBE
01/10/2015

Customer Words Make Brands: http://t.co/peZnEtFzBE

Great customer experience can foster positive word of mouth - Ensure that the customers have a great experience - Customer words make brands

It's Time to Get Personal with your Customers Again: http://t.co/9IEcnZuPT9
30/09/2015

It's Time to Get Personal with your Customers Again: http://t.co/9IEcnZuPT9

Our smartphones and email in-boxes are stuffed these days with automated emails and phone calls that request customer feedback in the most sterile and impersonal ways. These automated surveys typically contain the warning “do not reply to this e-mail,” as if to tell us, “We want to know what you thi…

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