OUR RETURN POLICY
Evandar allows customers to return products before or during delivery or within 7 days as long as the following applies:
Approved Returns
- Fresh produce, milk, and other perishables don't meet expectations.*
- Product didn't meet customer expectations in terms of quantity or quality.
- Product arrived damaged or in poor condition during delivery.
- Condition of product packagin
g caused customer dissatisfaction.
- Customer couldn't use the product for one of the above reasons. Return Exclusions
- *Customer must return perishables within 24 hours.
- Customer changed their mind without good cause.
- Customer damaged the product by misusing it.
- Returned product doesn't include packaging or other included items.
- Customer returned used or unused PPE gear (i.e. alcohol pads, COVID testing kits, disposable gloves, and face masks).
- Customer installed or used the product.
- Manufacturer doesn't cover the damage or defect under warranty.
- Returned product arrives with missing or misused serial or UPC number.
2. OUR REFUND POLICY
At Evandar, we always attempt to provide the best products and services in the industry. If we fail to do so for any reason, we provide a full refund to the customer within 7 days of our confirming that they've made a valid return. We acknowledge a return and refund by phone, text message, or email within 2 days as long as the following applies:
Approved Refunds
- Customer canceled a prepaid order before it left the warehouse.
- Customer canceled a prepaid order before we delivered it.
- Customer returned a prepaid product for any valid reason outlined in the RETURN POLICY section in a timely fashion. Refund Methods
- Evandar refunds the total prepaid amount to the original electronic payment method (i.e. debit, credit, or gift card) or as store credit on the customer's account.
- Customer receives a refund for cash transactions via a store credit on their account. Refund Exclusions
- We don't issue a refund for products that left one of our warehouses but experienced a shipping delay from an external event, such as a natural disaster or political strife. In instances of delivery delays that take longer than 7 days up to 30 days for one of these reasons, we reiterate to the customer that our shipment timeframe is an estimate and then explain the reason that's beyond our control.
- We also don't issue a refund if the delivery timeframe varied slightly from the estimate provided to the customer at the point of sale because of the customer's location, warehouse product stock quantity status, or the size or weight of the product at the time of shipment. In this scenario, we reiterate to the customer that our shipment timeframe is an estimate and provide an updated timeframe with tracking details.
3. IMPORTANT CLARIFICATIONS
Product Quality Returns/Refunds
- Many of the products that we sell ship directly to our customers from different manufacturers, vendors, and other suppliers headquartered in countries around the world. As a result, we can't check the quality of every product before shipment. Additionally, some images and videos provided by international suppliers don't match products entirely. For these reasons, we recommend that a customer base their overall product and quality expectations on a combination of a product's description, images, videos, price, and reviews by other customers.
- If a product fails to meet one or more of a customer's expectations in terms of quality, the customer must normally contact us within 2 days to file a complaint and receive return instructions. Our complaint department performs due diligence to confirm that the customer has a valid complaint related to an incomplete or incorrect order, damaged or defective product, or other approved scenario and then issues a denial, replacement product, or refund, as applicable.
- If a product doesn't arrive in the quantity ordered or arrives damaged, the customer must contact us at [INSERT CONTACT NUMBER HERE] with the delivery person present at the time of delivery. The customer can return the product without any additional charge as long as the return includes all items originally shipped in the package unless a missing item is part of the complaint. We then issue a refund within 7 business days.
- In defective product scenarios, we require the customer to notify us within 2 days with proof of defect (i.e. Standalone images without the video aren't considered acceptable proof. Product Replacement Timeframes
- We replace domestic items at no additional cost within 2 to 3 days and global items within 7 to 25 days.
- All replacements are subject to the availability of the product in our closest warehouse or through the manufacturer, vendor, or other suppliers. Warning
Evandar has previously experienced problems with customers who made excessive return/refund requests. We monitor customer accounts for a pattern of this type of behavior and take appropriate steps to prevent it, as necessary:
- [INSERT FIRST ACTION TAKEN, SUCH AS LIGHT WARNING]
- [INSERT ADDITIONAL ACTION, SUCH AS ACCOUNT CANCELLATION]
Terms and Conditions :
Welcome to evandar.bd! These terms and conditions outline the rules and regulations for the use of evandar.bd's Website, located at https://www.facebook.com/eVandar.BD. By accessing this website we assume you accept these terms and conditions. Do not continue to use evandar.bd if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. Cookies
We employ the use of cookies. By accessing evandar.bd, you agreed to use cookies in agreement with the evandar.bd's Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies. License
Unless otherwise stated, evandar.bd and/or its licensors own the intellectual property rights for all material on evandar.bd. All intellectual property rights are reserved. You may access this from evandar.bd for your own personal use subjected to restrictions set in these terms and conditions. You must not:
Republish material from evandar.bd
Sell, rent or sub-license material from evandar.bd
Reproduce, duplicate or copy material from evandar.bd
Redistribute content from evandar.bd
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator. Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. evandar.bd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of evandar.bd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, evandar.bd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. evandar.bd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions. You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant evandar.bd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media. Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site. We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations. We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of evandar.bd; and (d) the link is in the context of general resource information. These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to evandar.bd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of evandar.bd's logo or other artwork will be allowed for linking absent a trademark license agreement. iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website. Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions. Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
